The Value of a Strategic Marketing Communications Plan
Marketing can be expensive, especially if you have no idea where it’s taking you or what you are getting in return for your investment.
I’ve seen way too many companies and organizations flying by the seat of their pants when it comes to their marketing. They tend to do the same things they’ve always done, like advertise in the Yellow Pages or sponsor the local Little League team, in the hopes that these things will get them the results they’re after.
You’ve heard the definition of insanity, right? It’s doing the same thing over and over again expecting to get a different result. Does your company’s marketing program fit this definition? I hope not.
When it comes to nailing down specific, measurable goals that will direct a marketing effort, most organizations don’t even know what kind of results they want. Just hoping to create more business is not specific enough. For the past 14 years, my agency has been developing strategic marketing communications plans, branded The Marshall Plan™, to help our clients develop attainable marketing goals and the tools needed to successfully achieve them. Over the years, we have developed plans for many different industry sectors, including non-profit, information technology, banking, government, legal, tourism, academia, economic development, and more.
We’ve witnessed some amazing results with these plans for numerous reasons, namely:
- The three-month process brings together the key stakeholders of an organization (management team, board of directors, front-line staff people) to work together with NMC to carefully define their goals, determine their realistic marketing budget and decide what resources can be allocated to achieving the goals. For many organizations, having an outside agency impose this process is exactly what they need to make crucial decisions that will guide the organization into the future.
- The process starts with a three-hour Discovery Meeting during which the NMC team guides stakeholders through a thoughtful discussion about goals, strategy, tactics and resources.
- Having goals that are specific, measurable, attainable, realistic and timely is just plain SMART. The Marshall Plan™ process includes SMART goal setting.
- The process also includes a thorough competitive analysis, SWOT analysis (Strengths, Weaknesses, Opportunities and Threats), and analysis of what has and has not worked in the past.
- A detailed list of tactics (social media, website restructuring, media relations, marketing, advertising, public outreach, sales, and more) designed to reach specific goals is created and vetted by the group during a mid-term review meeting.
- During the final four to six weeks of the process, NMC finalizes the tactics based on feedback received at the mid-term meeting and develops a timeline, budget, measurement dashboards and a variety of marketing tools such as media lists, press release templates, and stakeholder contact lists that will enable our client to hit the ground running when it comes to implementation.
- The final meeting is a time to review the plan, celebrate the accomplishments and make some big decisions about next steps. Every plan is designed so it can be either implemented by NMC, the organization itself, or another agency.
Nancy Marshall, principal of Nancy Marshall Communications
The Marshall Plan™ ensures your marketing dollars will be well invested rather than just spent. It serves as a highly detailed road map toward successful growth for any business or nonprofit. In the 14 years we’ve been creating Marshall Plans™, we have seen organizations totally embrace the process and the opportunity to improve their marketing and communications.
It is extremely rewarding for me as an agency owner to work with a client on one of these plans which, if fully utilized, offer guaranteed success in helping an organization grow and prosper.
Lunder-Dineen Sponsors Successful Theater of War Production
On Monday night NMC’s Renée Black and Erika Bush traveled to Orono to support our client Lunder-Dineen Health Education Alliance of Maine.
Lunder-Dineen sponsored a performance of Theater of War, produced by Outside the Wire. The performance used a dramatic reading of Sophocles’ Ajax as a way to spark conversation among the audience in a panel discussion about the psychological impact of war on veterans, their families and communities.
The Lunder-Dineen team hosted a successful Theater of War production on Monday evening at The University of Maine at Orono.
The performance featured David Strathairn (Lincoln; The Bourne Ultimatum; Good Night, and Good Luck) who expressed, “From the beginning, we knew we had something special. Anyone who has ever been in the room can testify to that.”
Other actors included Erik Moody, Dustin Tucker, Patricia Buckley and Rob Cameron. The panel discussion was facilitated by retired Brigadier General Loree Sutton.
To learn more about Lunder-Dineen and about programs they’re bringing to a community near you, please visit www.mainehealtheducation.org.
Lunder-Dineen Health Education Alliance of Maine in collaboration with Massachusetts General Hospital is a nonprofit organization that provides high-quality, CME/CE-certified, evidence-based health education to the citizens of Maine using needs assessments, innovative learning methodologies and expert faculty from within and outside of Maine. www.mainehealtheducation.org
Zaarly: Bringing Local Storefronts Online
Founders of Zaarly (L-R) Ian Hunter, Bo Fishback, and Eric Koester. Koester departed in in February.
One of our recent Monday Maine Mavens, Jordan Weymouth Richards, discussed the importance and value of doing what you love each and every day. Zaarly’s three founders, Eric Koester, Bo Fishback and Ian Hunter feel the same way. The business was created in a single weekend two years ago and doesn’t show any sign of slowing down.
When I first moved to New York City in 2008, the biggest question was, where do I live? How do I find a cheap (college student here) apartment in this expensive city? I met a few people who recommended Craigslist and I found my dream place—two-bedroom/two-bathroom with hardwood floors, granite countertops, stainless-steel appliances, full dining and living room for a mere $1,650/month in a nice Harlem neighborhood and two blocks from the A train.
It seems like a dream, right? Well, for me it was, but when I recommended it to a friend last year it seemed deals were hard to find and scams were heavily abundant. Enter Zaarly—a site that brings e-commerce to a new level by allowing the seller to create a virtual storefront, complete with product descriptions, a profile picture and comments—the model is remarkably similar to a social media site for your business/services.
Your virtual storefront works like a social media site. Profile picture? Check. Comments? Check. Creativity is welcomed from a company that claims, “Rules for Work. We do not have these.”
Co-founder and CEO of Zaarly, Bo Fishback says, “Craigslist built a great first version of how to use the Web to make local economies work a little better. It’s coming on 20 years since Craigslist was started and it is unchanged at a time when technology is changing faster than it’s ever changed before—I just had a super simple idea about how to create a hyper-local marketplace.”
It all began at Startup Weekendin February 2011. Two of the founders, Bo Fishback and Eric Koester were inspired by personal pet peeves and/or inconveniences. The third founder, Ian Hunter, had been thinking of a similar idea, virtual garage sales—how can you create the sale without actually having to go to the sale? They pitched their idea and Ashton Kutcher just happened to be one of the judges that evening and loved it. He funded the project with $14 million.
All three guys quit their jobs, went all in, and in a mere two years they have grown their idea into a million-dollar brand, boasting 100,000 registered users, 200 cities, 30 employees, 15,000 unique monthly listings, and $6 million worth of posted transactions.
The idea is that they introduce you to local business people who are passionate about what they do—Zaarly helps you meet people within your community, and those relationships and core connections are the key to their business model. Their website tells you to reclaim your local economy, stating that buying local means investing in your community’s future.
On their blog, Fishback tells the story of how much he loves picnics and how happy he was with a fulfilled picnic request he posted on Zaarly. Bo and his wife, son and dog enjoyed a relaxing two hours provided by “a third-grade teacher during the day, but a picnic wizard by night (and weekends),” who made the experience the best picnic of his life. Former Zaarly Chief Operating Office Eric Koester tells a similar story about a bride who had a DJ cancel the day of her wedding. She posted on Zaarly and within a few hours she had a new DJ booked and the crisis was resolved.
In honor of Zaarly’s goal of bringing people and businesses together, their team page makes it easy for you to ‘meet’ them.
Fishback says, “We help people get paid to do what they love—it’s amazing when you talk to these sellers and they come up with amazing things. We’re just welcoming the sellers into this marketplace; we did not have to invent the world of trust and safety in peer to peer marketplaces—we just get to improve on it.”
An improvement to that system came in February when they decided to leave their peer-to-peer model and approach it from the merchant perspective. Storefronts were born, and similar to Etsy and Shopify, they allow businesses to successfully market their products to customers, receive orders and confirm details.
Fishback says this was a difficult decision, but necessary based on the metrics of their original marketplace. He says that being a startup comes with uncertainty from the market saying, “If you don’t know if there are any fish in the pond, or what kind of fish are there, why would you fish?” Their new model establishes the sellers and on average their sellers are making between $1,500 and $2,000 per month, with some reaching between $6,000 and $7,000 each month.
So how can Zaarly help your business? Here in Maine, we are lucky to have an abundance of ‘Mom and Pop’ stores that not only exist, but are doing exceedingly well. We also have a variety of downtown alliances and organizations that are all about promoting local businesses, farmer’s markets and more.
Zaarly helps connect these businesses and people, promoting local prosperity. They are currently represented in San Francisco, New York, Seattle, Kansas City and Los Angeles, and are always looking to expand their markets.
Check out Zaarly and sign up for a free account today. If you’re looking for great ideas for your business then I suggest you follow their awesome founders on Twitter @ianhunter, @bowman, @erickoester.
Contributed by Erika Bush
Julia Clukey Honored by Maine Legislature
Olympian Julia Clukey was recognized on April 30 by the Maine Legislature as part of Alcohol Awareness Month for her work across the state to promote the importance of responsibility and good decision making with our client the Maine Beer & Wine Distributors Association.
Julia Clukey (center) with members of the Maine Legislature. Clukey was honored for her work as the spokespeson for Maine Beer & Wine Distributors Association’s responsibility initiative.
To acknowledge her work, she was presented with a customized license plate by Senator Roger Katz, Rep. Matt Pouliot, and Secretary of State Matt Dunlap. She also received a Legislative Sentiment from Rep. Matt Pouliot as well as a standing ovation from members of the legislature.
Since 2010, Olympian Julia Clukey has been the spokesperson for the Maine Beer & Wine Distributors Association’s ongoing responsibility initiative. She has presented at 27 high schools across the state, reaching more than 6,000 Maine high school students. Julia’s presentations are made possible by the Maine Beer & Wine Distributors Association as part of their ongoing responsibility initiative and are provided at no cost to the school. To schedule a presentation, visit www.clukeyluge.com/
This month, Julia was also named to the Fall 2013 National Team and recently announced plans for the second year of her 10-day summer camp this summer in Readfield, Maine.
Complete list of people in the photo:
L to R: Mike Runser of Valley Distributors, Jim Bourque of Nappi Distributors, Mike Barriault of Central Distributors, Elmer Alcott of Nappi Distributors, Cheryl Timberlake Executive VP of MBWDA, Secretary of State Matt Dunlap, Olympian Julia Clukey, Senator Roger Katz, Representative Matt Pouliot, Scott Solman of Maine Distributors, Nick Alberding of Pine State Trading Co., Peter Briggs of Aroostook Beverage Co., and Jeff Kane of National Distributors
NMC Participates in Unveiling of New Brand for America’s Newest City: Sanford
On Tuesday, May 7th, Nancy Marshall and Renée Black participated in the launch celebration for the new branding developed for America’s newest city, the city of Sanford, Maine.
Through a strategic process, NMC worked with the Economic Growth Council of Sanford, as well as residents and business leaders to develop a brand that would help fuel economic growth. Nancy and Renee are pictured below with the new Sanford logo on the side of one of Sanford’s fire trucks.
NMC Principal Nancy Marshall and NMC Account Executive Renée Black.
The artwork signifies forward movement, energy and the shape of the Mousam River that runs through the city. The tagline, “Explore. Create. Grow.” signifies the depth of natural, human, and historical resources available to explore in Sanford, as well as the opportunities that can be explored for the future. The word ‘Create’ signifies all that can be created through economic development, education, the arts and recreation. ‘Grow’ signifies the growth potential while living, working and playing in Sanford.
NMC Principal Nancy Marshall with Sanford Director of Economic Development Jim Nimon and Commissioner of Economic and Community Development George Gervais.
Empowering Young Women at 18 Years Young
Founder of Girls Above Society, Lauren Galley
The quest for perfection is one that young people face each and every day. We all went through middle school and know about the pressures that come with growing into your own skin. This week’s Monday Maine Maven Lauren Galley, at 18 years young, has developed a successful career as a working model/actress, radio show host, blogger and, most importantly, a mentor for young women through the nonprofit she founded, Girls Above Society.
Girls Above Society provides mentorship and awareness surrounding the pressures girls face on a daily basis, and works to promote strong leadership skills. Lauren says she was inspired by her own experiences in middle school and high school to start the organization. She adds, “I want to empower girls to accept who they are—to be their best, be healthy, and have the confidence to go after their dreams!”
Lauren has pursued her dream as an actress and model. She grew up in theater with her mother working as a director, and transitioned into film beginning as an extra. Since then, she has been on ABC Family’s “The Lying Game,” and NBC’s “CHASE” as well as national commercials such as Fox Sports and Jarritos. Currently, she has two films in post-production, “Matt Mercury Movie” directed by Bill Hughes and “The Making of a Serial Killer” directed by Russell Miller.
An additional creative outlet for Lauren has been writing. After founding Girls Above Society, she realized that being present and available was important. She created Twitter and Facebook accounts, along with a blog. She adds, “Blogging is a new thing for me, but when I feel inspired I also feel the need to write. I focus on creating images with motivating quotes, since that’s what teens like and enjoy sharing.”
Girls Above Society is a nonprofit that focuses on empowering young women.
It is appropriate that Lauren would choose to focus on teenagers since that’s when she was inspired to create her nonprofit. She says there was a lot of pressure to conform and she realized that she was incredibly lucky to have the support system she did, but she also realized that wasn’t true for everyone saying, “I would see so many girls and friends trying to live up to the unrealistic expectations created by the media—magazine covers, reality TV shows and celebrities.”
During that time, Galley had the opportunity to live in Waterford, Maine, and she says, “Having lived in the big city my whole life, I found it so beautiful and really loved the small town feeling. I found it surreal that everyone knows each other—there are literally no strangers!” That sense of community is something that has stayed with her even though she no longer calls Maine home.
The Maine experience impacted Lauren and she is currently partnering with Camp Waziyatah in Waterford, as a part of the Empower a Girl campaign. The camp is known as the location of Disney Channel’s hit reality camp series, “Bug Juice.” Waziyatah shares many of the same values as Girls Above Society—they teach kids to respect themselves with the hope that they will build a healthy image of themselves.
Galley’s mission in establishing self love is evident in her choice to be an ambassador for Free2Luv, hosting their Web segment, Free2BeYOU. Free2Luv’s motto is, “Take a stand to spread love and to end bullying.” In her Free2BeYOU segment, Lauren will be hosting Q&A sessions with tips for dealing with bullies and peer pressure, as well as hosting contests and giveaways to encourage participation. Galley says, “I hope to share, inspire and make a difference.”
To learn more about Lauren and how you can get involved, check out her website at http://www.girlsabovesociety.org/.
Julia Clukey Honored by Portland Pirates
On Saturday, April 20, Maine Olympian Julia Clukey was honored by the Portland Pirates for her incredible work as the official spokesperson for the Maine Beer & Wine Distributors Association’s Responsibility Tour.
The 2013 Responsibility Tour featuring Clukey began earlier this month and runs through the prom and graduation season. As the spokesperson, Julia presents at high schools across the state and stars in public service announcements on television and radio. The Responsibility Tour is a part of Maine Beer & Wine Distributors Association’s ongoing initiative to communicate that alcohol is a unique product that requires regulation and responsibility.
Since 2010, Julia has traveled to more than 20 high schools across the state and directly reached nearly 6,000 Maine students. All of Clukey’s presentations are made possible by the Maine Beer & Wine Distributors Association and are provided at no cost to the school.
NMC Coordinated for Olympian Julia Clukey to drop the puck at the Portland Pirates game on Saturday, April 20, 2013. She was honored by the team for her tremendous work with the Maine Beer & Wine Distributors Association on their responsibility initiative.
To learn more about the Maine Beer & Wine Distributors Association and their ongoing responsibility initiative, visit www.mainebeerandwine.com/responsibility.
High schools in Maine can schedule presentations from Olympian Julia Clukey by visiting her website at www.clukeyluge.com.
Strutting Their Stuff
Kennebec Valley Humane Society Executive Director, Hillary Roberts (image via KVHS Facebook page)
Community involvement is the key to success for any local nonprofit, and social media has played a major role in the continuing success of the Kennebec Valley Humane Society (KVHS). This week’s Monday Maine Maven and KVHS Executive Director Hillary Roberts says, “Educating the public on what we do and raising money toward our efforts is very important.”
Almost two years ago Roberts was featured on our blog and discussed how the social media movement was positively impacting their organization through donations of time, money and just about anything else they might need. Since that time social media, Facebook in particular, has only improved and with that so has the strategy KVHS uses to spread their message.
Currently, they have a team of seven people that handle the Facebook page and Roberts says, “We only have two rules: the posts must be positive and they must be accurate.” Their most popular posts are about their adoptable dogs, cats and other pets, and of course the happy-endings posts about past adoptions.
KVHS is currently accepting submissions for their annual Paws in the Park & Mutt Strut Art Contest. Winning submissions will be used as posters, t-shirts, and more to promote their Paws in the Park event.
Hillary says the power of Facebook for their organization is unbelievable stating, “It’s amazing to reach thousands of people to tell them about adoptable animals, or a special event we’re having through a single post. Even better? It’s free!” She adds, “We have even seen an increase in the distance people will travel to come and see a potential pet having seen them online first.”
This past Saturday, KVHS hosted a successful Strike Out Animal Abuse Bowl-a-thon at 1-7-10 in Augusta. On Saturday, May 18, 2013 they will be hosting their 20th Annual Paws in the Park & Mutt Strut—an all day family and pet-friendly event at Capitol Park. This year’s event will include the following activities:
- Animal nutrition workshop with Dr. Judy Herman
- The first annual KVHS Best in Show competition
- Dog micro-chipping and nail trimming
- Food vendors
- K9 Police and Agility demonstrations
- Raffles, contests, and more
Events like the Mutt Strut and Bowl-a-thon are essential to raising awareness to the various programs offered by the KVHS; such as their volunteer and foster programs, micro-chipping, animal nutrition and more.
Roberts has a lifelong love of animals and believes that regardless of how you find the next furry member of your family, the most important part of the decision should be based around research. She adds, “You have to consider your lifestyle and figure out what kind of pet will best fit that lifestyle, and if you do adopt, know that your new family member is grateful for the second chance!”
To learn more about the Mutt Strut check out the Facebook event page www.facebook.com/events/497132327019644/, or see their adoptable animals on the KVHS Facebook page, www.facebook.com/KennebecValleyHumaneSociety. To speak to Hillary directly, you may email her, director@pethavenlane.org.
Let The Good Times Roll
Wrap N’ Roll Creator and Owner, Avery Richter
The best things happen when you least expect it—that’s the motto that best describes the success of this week’s Monday Maine Maven, Avery Richter. Little did she know that when she transformed a business idea into reality as a requirement for graduation, it would grow into what Wrap N’ Roll is now. Richter says, “I honestly didn’t think that far in advance; I thought of it as a way to be able to get a hands-on experience of owning and managing my own small business. I never expected it to grow this quickly!”
Across the country there is a growing trend in buying local, and Wrap n’ Roll fits the mold perfectly. Avery provides homemade sweets that are sold every Sunday throughout the summer at the Belgrade Lakes Market; not to mention the scrumptious menu of items available from her food truck Tuesday through Sunday in the summer featuring locally-grown products, and year-round catering services.
Richter takes pride in owning a local business and is always looking for ways to give back to her community. It’s no surprise that when she was asked to join the board for the Belgrade Community Center she immediately took on the role. Richter says, “The employees of the community center have always been very loyal and supportive of my food truck. I have donated food to their October Fest and Father, Daughter Dance. I also thought joining the board would be a great way to serve the community I grew up in.”
A program that means a lot to Avery is the teen cooking class she is teaching. The class takes place over the course of six weeks and is designed to teach the students how to create healthy recipes that are easy to make at home. The recipes range from cupcakes and smoothies to sushi and burritos. Wrap N’ Roll has truly become a fixture in the community.
A rockin’ day in the Wrap N’ Roll food truck!
All of the exposure of Richter’s business would not have been possible without the integration of social media sites such as Facebook and Twitter. Avery says, “They are essential to a business like mine! You can’t beat free marketing! Everyone uses social media as a part of their daily routine, and it makes communicating with more people and businesses so much easier.” She loves that she can easily share what she is doing with her customers through a post, but more importantly, she loves the networking that occurs on social media between small businesses in the area. She adds, “I’ve found that social media is a great way to support each other by sharing what they’re doing, and what we’re doing together.”
Facebook has been a major push for Wrap n’ Roll. Richter receives messages from customers about their positive experiences with the business, and the photos she posts from catering events are frequently shared by hundreds of people. The posts featuring the “S.O.T.D” (special of the day) or new arrivals are popular and lunch is frequently requested as ‘that sandwich you posted on Facebook this morning’. Avery says that she enjoys using social media and knows that it will continue to help her business grow.
So what’s next for Wrap N’ Roll? This summer you can enjoy the food truck in Belgrade, Tuesday-Friday from 10 a.m. to 6 p.m. They will be featuring Boar’s Head meats, and eggs from Emery Farm in Wayne, Maine. Richter says, “I have such a passion for food and am glad that Wrap N’ Roll is allowing me to share that passion with others.”
The official Wrap N’ Roll food truck in Belgrade last fall.
To find out more about Avery and her team, or to request Wrap N’ Roll to cater your next event, check out their Facebook page HERE.
Spring has Sprung!
Happy Spring!
With temperatures reaching the 50′s today and the sun shining, it feels like it’s almost time to break out the shorts and flip-flops. Last weekend, Maine celebrated Maine Maple Sunday, and NMC’s Erika Bush shares two of her pictures from her family’s visit to Goranson’s Farm in Dresden. She says, “It was a lot of fun. We loved visiting Hubble, a calf born on Christmas Eve. As you can see, he really liked my Mom!”
Maine Maple Sunday at Goranson’s Farm in Dresden.
How did you celebrate Maine Maple Sunday?
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