The Value of a Strategic Marketing Communications Plan
Marketing can be expensive, especially if you have no idea where it’s taking you or what you are getting in return for your investment.
I’ve seen way too many companies and organizations flying by the seat of their pants when it comes to their marketing. They tend to do the same things they’ve always done, like advertise in the Yellow Pages or sponsor the local Little League team, in the hopes that these things will get them the results they’re after.
You’ve heard the definition of insanity, right? It’s doing the same thing over and over again expecting to get a different result. Does your company’s marketing program fit this definition? I hope not.
When it comes to nailing down specific, measurable goals that will direct a marketing effort, most organizations don’t even know what kind of results they want. Just hoping to create more business is not specific enough. For the past 14 years, my agency has been developing strategic marketing communications plans, branded The Marshall Plan™, to help our clients develop attainable marketing goals and the tools needed to successfully achieve them. Over the years, we have developed plans for many different industry sectors, including non-profit, information technology, banking, government, legal, tourism, academia, economic development, and more.
We’ve witnessed some amazing results with these plans for numerous reasons, namely:
- The three-month process brings together the key stakeholders of an organization (management team, board of directors, front-line staff people) to work together with NMC to carefully define their goals, determine their realistic marketing budget and decide what resources can be allocated to achieving the goals. For many organizations, having an outside agency impose this process is exactly what they need to make crucial decisions that will guide the organization into the future.
- The process starts with a three-hour Discovery Meeting during which the NMC team guides stakeholders through a thoughtful discussion about goals, strategy, tactics and resources.
- Having goals that are specific, measurable, attainable, realistic and timely is just plain SMART. The Marshall Plan™ process includes SMART goal setting.
- The process also includes a thorough competitive analysis, SWOT analysis (Strengths, Weaknesses, Opportunities and Threats), and analysis of what has and has not worked in the past.
- A detailed list of tactics (social media, website restructuring, media relations, marketing, advertising, public outreach, sales, and more) designed to reach specific goals is created and vetted by the group during a mid-term review meeting.
- During the final four to six weeks of the process, NMC finalizes the tactics based on feedback received at the mid-term meeting and develops a timeline, budget, measurement dashboards and a variety of marketing tools such as media lists, press release templates, and stakeholder contact lists that will enable our client to hit the ground running when it comes to implementation.
- The final meeting is a time to review the plan, celebrate the accomplishments and make some big decisions about next steps. Every plan is designed so it can be either implemented by NMC, the organization itself, or another agency.
Nancy Marshall, principal of Nancy Marshall Communications
The Marshall Plan™ ensures your marketing dollars will be well invested rather than just spent. It serves as a highly detailed road map toward successful growth for any business or nonprofit. In the 14 years we’ve been creating Marshall Plans™, we have seen organizations totally embrace the process and the opportunity to improve their marketing and communications.
It is extremely rewarding for me as an agency owner to work with a client on one of these plans which, if fully utilized, offer guaranteed success in helping an organization grow and prosper.
Zaarly: Bringing Local Storefronts Online
Founders of Zaarly (L-R) Ian Hunter, Bo Fishback, and Eric Koester. Koester departed in in February.
One of our recent Monday Maine Mavens, Jordan Weymouth Richards, discussed the importance and value of doing what you love each and every day. Zaarly’s three founders, Eric Koester, Bo Fishback and Ian Hunter feel the same way. The business was created in a single weekend two years ago and doesn’t show any sign of slowing down.
When I first moved to New York City in 2008, the biggest question was, where do I live? How do I find a cheap (college student here) apartment in this expensive city? I met a few people who recommended Craigslist and I found my dream place—two-bedroom/two-bathroom with hardwood floors, granite countertops, stainless-steel appliances, full dining and living room for a mere $1,650/month in a nice Harlem neighborhood and two blocks from the A train.
It seems like a dream, right? Well, for me it was, but when I recommended it to a friend last year it seemed deals were hard to find and scams were heavily abundant. Enter Zaarly—a site that brings e-commerce to a new level by allowing the seller to create a virtual storefront, complete with product descriptions, a profile picture and comments—the model is remarkably similar to a social media site for your business/services.
Your virtual storefront works like a social media site. Profile picture? Check. Comments? Check. Creativity is welcomed from a company that claims, “Rules for Work. We do not have these.”
Co-founder and CEO of Zaarly, Bo Fishback says, “Craigslist built a great first version of how to use the Web to make local economies work a little better. It’s coming on 20 years since Craigslist was started and it is unchanged at a time when technology is changing faster than it’s ever changed before—I just had a super simple idea about how to create a hyper-local marketplace.”
It all began at Startup Weekendin February 2011. Two of the founders, Bo Fishback and Eric Koester were inspired by personal pet peeves and/or inconveniences. The third founder, Ian Hunter, had been thinking of a similar idea, virtual garage sales—how can you create the sale without actually having to go to the sale? They pitched their idea and Ashton Kutcher just happened to be one of the judges that evening and loved it. He funded the project with $14 million.
All three guys quit their jobs, went all in, and in a mere two years they have grown their idea into a million-dollar brand, boasting 100,000 registered users, 200 cities, 30 employees, 15,000 unique monthly listings, and $6 million worth of posted transactions.
The idea is that they introduce you to local business people who are passionate about what they do—Zaarly helps you meet people within your community, and those relationships and core connections are the key to their business model. Their website tells you to reclaim your local economy, stating that buying local means investing in your community’s future.
On their blog, Fishback tells the story of how much he loves picnics and how happy he was with a fulfilled picnic request he posted on Zaarly. Bo and his wife, son and dog enjoyed a relaxing two hours provided by “a third-grade teacher during the day, but a picnic wizard by night (and weekends),” who made the experience the best picnic of his life. Former Zaarly Chief Operating Office Eric Koester tells a similar story about a bride who had a DJ cancel the day of her wedding. She posted on Zaarly and within a few hours she had a new DJ booked and the crisis was resolved.
In honor of Zaarly’s goal of bringing people and businesses together, their team page makes it easy for you to ‘meet’ them.
Fishback says, “We help people get paid to do what they love—it’s amazing when you talk to these sellers and they come up with amazing things. We’re just welcoming the sellers into this marketplace; we did not have to invent the world of trust and safety in peer to peer marketplaces—we just get to improve on it.”
An improvement to that system came in February when they decided to leave their peer-to-peer model and approach it from the merchant perspective. Storefronts were born, and similar to Etsy and Shopify, they allow businesses to successfully market their products to customers, receive orders and confirm details.
Fishback says this was a difficult decision, but necessary based on the metrics of their original marketplace. He says that being a startup comes with uncertainty from the market saying, “If you don’t know if there are any fish in the pond, or what kind of fish are there, why would you fish?” Their new model establishes the sellers and on average their sellers are making between $1,500 and $2,000 per month, with some reaching between $6,000 and $7,000 each month.
So how can Zaarly help your business? Here in Maine, we are lucky to have an abundance of ‘Mom and Pop’ stores that not only exist, but are doing exceedingly well. We also have a variety of downtown alliances and organizations that are all about promoting local businesses, farmer’s markets and more.
Zaarly helps connect these businesses and people, promoting local prosperity. They are currently represented in San Francisco, New York, Seattle, Kansas City and Los Angeles, and are always looking to expand their markets.
Check out Zaarly and sign up for a free account today. If you’re looking for great ideas for your business then I suggest you follow their awesome founders on Twitter @ianhunter, @bowman, @erickoester.
Contributed by Erika Bush
NMC Participates in Unveiling of New Brand for America’s Newest City: Sanford
On Tuesday, May 7th, Nancy Marshall and Renée Black participated in the launch celebration for the new branding developed for America’s newest city, the city of Sanford, Maine.
Through a strategic process, NMC worked with the Economic Growth Council of Sanford, as well as residents and business leaders to develop a brand that would help fuel economic growth. Nancy and Renee are pictured below with the new Sanford logo on the side of one of Sanford’s fire trucks.
NMC Principal Nancy Marshall and NMC Account Executive Renée Black.
The artwork signifies forward movement, energy and the shape of the Mousam River that runs through the city. The tagline, “Explore. Create. Grow.” signifies the depth of natural, human, and historical resources available to explore in Sanford, as well as the opportunities that can be explored for the future. The word ‘Create’ signifies all that can be created through economic development, education, the arts and recreation. ‘Grow’ signifies the growth potential while living, working and playing in Sanford.
NMC Principal Nancy Marshall with Sanford Director of Economic Development Jim Nimon and Commissioner of Economic and Community Development George Gervais.
Using Google AdWords to Attract Customers to Your Business
Hi, Erika here!
You’re bored on a Friday night and looking for something to do when a friend suggests that you guys grab a bite to eat and go see a movie. You say, “Sure, but I want try something new.” You both agree on pizza, so you Google search local pizza place Augusta Maine and you get this:
Local businesses Whipper’s, College Carryout and Pizza Stone make up the top results of the search. Where would your business be?
Chances are, you’re going to pick one of the places on this page—and there is an even better chance that it will be one of the first three or four listings.
So, how do you make sure that your business is near the top?
A search engine marketing system, such as Google AdWords, certainly helps!
NMC Interactive Marketing Manager Matt Rideout has recently received his AdWords Certification through Google’s AdWords Certification Program. The certification required training in complex marketing systems along with multiple tests, and Rideout says, “The certification lets our customers know that we are fully taking advantage of everything the AdWords marketing channel has to offer. Ultimately, it shows our dedication to ensuring our clients receive the best online advertising possible from NMC.”
NMC Principal Nancy Marshall adds, “Matt’s Google AdWords Certification adds one more area of expertise we can offer to our clients that will help them connect their marketing messages with their target audiences.”
So how does Google AdWords work?
- Keywords are the key to a successful campaign. Think like a potential customer—if they had never been to your business how might they find you?
- Pizza place: thin crust pizza Augusta Maine, pizza delivery Augusta Maine, pizza places in Augusta Maine open late, etc.
- Gym: gym open late in Augusta Maine, Augusta Maine gym with tanning, Augusta Maine trial gym membership, etc.
- You decide how much you spend by setting a daily budget that is comfortable for you, and you can change it at any time—you are never locked into a contract.
- You only pay for results (cost-per-click), which means that you never pay for your ad to be displayed, but only when someone actually clicks on your ad and is redirected to your site and/or landing page.
- Relevance means more business—the more relevant your ads and keywords are to the demographic, the higher your Quality Score. The higher your Quality Score, the higher up your position will be on a Google search.
NMC Interactive Marketing Manager Matt Rideout, who recently received his Google AdWords Certification.
As mentioned earlier in this article, the higher your position on the search results page, the more likely you are to be chosen. The more people click on your ads, the lower your cost-per-click will be!
The team here at NMC sets up cost-per-click systems that allow us to measure return on investment (ROI) so that our customers know they are generating a profit with their campaigns.
Contact us today to see how the NMC team can help your business reach the coveted #1 search result spot with $100 in free AdWords advertising.
Google Yourself!
Nancy Marshall, principal of Nancy Marshall Communications
7 Ways to Make Yourself More Findable
If someone entered your name into Google, what would they find? Or, if they can’t remember your name, but they remember what you do, and enter some descriptive key words, will they be able to find you?
It’s a good idea to Google yourself to see what comes up! (Make sure you log out of your own Google account so the results aren’t skewed.) There may be other people who have the same name as you. If you create a personal branding strategy to make sure that all of your online information is up to date and filled with the keywords that describe you and what you do, people will be more likely to find you and not others.
Here are my 7 tips to make sure you are findable:
- Be sure your LinkedIn profile is up to date and filled with the keywords people might be using to find you.
- Have you thought of creating a personal website? Try to secure the URL for your own name, and then create a website all about you. This will definitely help you become more findable.
- If you have a website for your business, or better yet, a personal website, make sure your biography is updated and also filled with the proper keywords.
- If there have been stories in the media about you, then you will be more findable. Perhaps you’ve recently received an award or a promotion and you sent a news item to the newspaper. That kind of information will also come up in a Google search.
- You can position yourself as an expert by pitching the media to do a story about your area of expertise. Or you can write an opinion column and submit it to the editorial page of your local newspaper. The more you can stand out from others by getting news coverage for your particular area of expertise, the better.
- Speaking engagements are a great way for you to establish yourself as an expert and gain media coverage. I speak at numerous chamber meetings and annual meetings of professional organizations to get exposure with new audiences as well as attract television , radio and newspaper coverage.
Google now offers “Google Profiles.” Here’s a link to mine: https://plus.google.com/115192809753549645135/posts. If you haven’t created a Google profile for yourself, now’s the time to do it.
The results that come up when you Google search Maine PR Maven, a term associated with the Nancy Marshall Communications brand.
United We Tweet
NMC Account Assistant, Erika Bush
“Maine Olympian Joan Benoit Samuelson is running in today’s Boston Marathon, marking the 30th anniversary of her record-breaking win in 1983…” plays on the local radio station on my drive into work.
Marathon Monday!
I joked with my Mom on the ride in about Maine and Massachusetts having their own holiday, and later in the office explained why Patriot’s Day is a big deal—reminiscing on the reenactments of the Battles of Lexington and Concord that I attended as a kid each April vacation.
Being the huge fan of social media that I am, I kept dibs on the marathon via Twitter most of the day and I was happy to hear that Samuelson had finished the marathon within 30 minutes of her original pace—newsworthy, I thought. However, we all know how the day ended.
The marathon bombings in Boston on Monday marked the first incident of their kind in the new age of social media and exemplified the crucial role social media plays in a time of crisis.
Breaking news and support were expressed using the #BostonMarathon and #PrayForBoston hash-tags.
Twitter stole the show, breaking the news to me when a single Tweet, “Explosion at the finish line rocks the Boston Marathon,” appeared in my stream. Then on Facebook, our local news affiliate posted a similar status update as a developing story.
Within minutes a hashtag had been created, #bostonmarathon, for people to track the latest updates, and reporters began using it as a way to rebuke false stories and to give the public news as it happened. Within 30 minutes, support began pouring in from around the country and world using #prayforboston.
In the midst of the chaos PR professionals and various CEOs suggested that any prescheduled Tweets be canceled, and that the focus should be on the victims and their families. No more business for the remainder of the day.
Former Bostonians and other influencers reached out with messages of support.
Meanwhile, Google simultaneously launched Google Person Finder for the Boston Marathon while the Red Cross promoted their Safe and Well site to help reunite and connect family members to marathon participants.
Newscasters everywhere began to ask people to not call each other, but rather to text, update a Facebook status or even Tweet their loved ones to let them know they were OK. Law enforcement also embraced social media, asking for people to send any and all images they had from the finish line via text, Facebook and Tweet as a way to gather evidence.
Within a few hours Twitter began to fill with nods to random acts of kindness. Bostonians were offering meals to runners and opening their homes to strangers, and humanity was shown through posts using the #bostonhelp hashtag. Restaurants offered free meals and hotels offered free stays—Brooklyn Academy of Music displayed their love for Boston, projecting a Martin Luther King quote, “Darkness cannot drive out darkness, only light can do that,” on the side of a campus building.
Looking for a place to crash? Hungry? #bostonhelp is a great resource.
This support continued well into Tuesday when the Chicago Tribune posted an advertisement bringing the two cities together; various states also showed their support by creating banners and images to convey a united front of love and support for the Boston community.
Even the longstanding rivalry between the Red Sox and the Yankees ceased to exist when the Yankees announced via Twitter that they had put up a sign on their stadium stating, “United We Stand,” with the Yankees and Red Sox emblem on either side. They continued to honor Boston on Tuesday night with a moment of silence, and by playing Neil Diamond’s “Sweet Caroline” at the end of the third, a treasured tradition at Fenway Park.
While the whole story is still unknown, and many of the details are still developing, the message is clear—social media connects us all. Twitter was a shining star in light of Monday’s horrific events, and three hashtags were able to provide information and support to a city and country in need.
Contributed by Erika Bush
All of us at Nancy Marshall Communications are profoundly saddened by tragedy that took place on Monday. Our hearts go out to the families of those whose lives were lost, as well as those whose bodies were maimed and injured. We are in awe of the way city officials, residents and visitors came together to support one another, especially emergency and medical personnel. As much as an event like this is unimaginably horrible, it also brings out the best of our collective humanity in its aftermath. May this kind of senseless violence and tragedy never happen again.
—Nancy Marshall, Principal, Nancy Marshall Communications
28 Ways to Use PR to Drive Traffic to your Website
Nancy Marshall, principal of Nancy Marshall Communications
I started doing public relations in the 1980s when we used a mimeograph machine to copy our press releases then mailed them out in envelopes with postage stamps on them. Today we distribute them by email and share them on social networks. Have we come a long way since then or what?
The power of the Internet to massively increase our public relations footprint has grown exponentially since then and is still growing every day. The challenge is to leverage the power of the Internet with a well thought-out strategic plan that includes defining our messages, defining our audiences and figuring out the best methods to connect our messages with our audiences. Just because we have the ability to email a press release to thousands of journalists doesn’t mean that we should do so. That’s why it’s important to have a PR plan before you start spinning your wheels generating content and randomly disseminating it everywhere.
Today, I am going to share my 28 ideas about how to use PR to drive traffic to your website. Each and every day, the most important thing is to keep your website at the top of your own mind so you can explore new ways to share your Web address. At the same time, be sure to keep your website content up to date, because the search engines do not want to send people to a site that is outdated or irrelevant.
Always be thinking about how to improve your site by adding new content that is remarkable, and be watching your Google Analytics metrics to see how people are using your site. The bounce rate is a key indicator as to whether your site is appealing to visitors or not. If you are spending time and money to send people to your site and they are immediately clicking away, you have a serious problem that needs to be corrected before you send more visitors to the site.
There are two main ways to generate traffic to your site: attracting them by having optimized key words, and sending them there by having links from other sites or listing the URL on printed pieces. In this article, I’m going to address both: attracting visitors and driving visitors to your website.
Here are my 28 ideas, and I’m sure you’ll have plenty of your own ideas once you get the creative juices flowing! Press releases sent to business publications and shows on TV and radio, including a link to your website. Make sure you are announcing something newsworthy such as hiring a new employee, winning an award, or making a speech at a significant trade show or conference. Also, make sure you are targeting the kind of media that will be interested in your press release. Business publications will be interested in business announcements, for example.
- Press releases are great, but it’s even better if you can use a press release to get a journalist to do a feature story on you or your business. A feature story is an article in a newspaper or a magazine, or a story on radio or TV that will ideally include a link to your site—if not, people will still become more interested in you and Google search you. Either way, feature stories are a great way to tell your story in the media and raise your profile. In order to get a feature, you need to send a very good press release to the right reporter, editor or producer, pique their interest in the story you have to tell, and typically, you need to place a follow-up phone call to pitch your idea. In the tourism industry, getting a story in the Sunday Travel Section of a major newspaper is a major coup. Typically these stories include what we call a “service bar” which is a sidebar that includes all the contact info including phone number, postal address, physical address and Web address.
Our NMC services brochure and Things To Do Pads are all equipped with our web address, www.marshallpr.com.
- Your business cards, letterhead and other printed materials should always include your Web address. You might even consider having a QR code with a direct link to your site. That’s what we do on our business cards at Nancy Marshall Communications.
- Make sure your email signature includes a link to your website. You’d be amazed how many people will click through after they read your email message!
- Branded giveaways are a great way to literally put your Web address on peoples’ walls (calendars), in their hands (pens and pencils), on their desks (calculators, thumb drives and coffee mugs) or in their cars (travel mugs, ice scrapers). I have a wall calendar from my chiropractor that I look at every day, and it reminds me to contact him if my neck or back start feeling out of whack.
- Trade shows are an ideal place to promote your website. The Web address should be prominently displayed on your trade show booth and in all your promotional materials. If you are exhibiting at a trade show, there will be members of the media in attendance. Frequently there will be a media room at the show where you can leave press kits or giveaways such as pens, water bottles and coffee mugs. Make sure your Web address is on every single item that you give away at trade shows.
- Speaking engagements at Rotary, Kiwanis and Chamber meetings as well as college classes are ideal places to talk about your website and give out the Web address. If you are using a PowerPoint presentation, include the Web address on every slide. Every time I do a speaking engagement, I write a press release about my appearance and send it to the local media, which is yet another opportunity to include a link to my website.
- Guest posts on other peoples’ blogs are a great place to provide a link to your site.
- Submit your blog posts to social bookmarking sites such as reddit, StumbleUpon and Digg.
- Take advantage of local search. Google+ Local is a great way to make your site more findable by local audiences.
- Produce videos to be posted on YouTube including keyword-rich text descriptions. YouTube is a great place to include a link to your site. Did you know that YouTube is the second most popular search engine next to Google? That’s because people love to watch videos when they want to learn how to do something or they want to know about something. As a society, we are reading less than ever, unfortunately. Your third grade teacher would be disappointed that you would prefer to watch a video to learn something new rather than going to the library to get a book about it.
- Guest opinion columns in the newspaper about relevant timely topics can include a biographical backgrounder on you as the author, including a link to your website.
- Facebook posts on your own page and on other peoples’ pages can include a link to your site, but be careful. You need to interact with others in a very human way, and not always be promoting your own site, or people will see right through what you’re doing. A mix of posts that are social and human, along with one post a week with a link to your own site will work. My strategic partner Stephen Woessner’s book, ‘Increase Online Sales through Viral Social Marketing,’ (available at www.amazon.com) lays out an exact formula for the balance between social posts and promotional posts.
- Pinterest is a fast-growing social network, particularly among women. If you pin an interesting photo on one of your Pinterest boards that links back to your site, people will click through to see where that photo came from. For example, I saw this wonderful photo on Pinterest of a breakfast at a Maine B&B, The Pomegranate Inn in Portland, Maine. I was curious about it, so I clicked through to their website, which is equally wonderful to look at, and I thought to myself that I would like to go there someday soon (especially since my PR agency handles PR for the Maine Office of Tourism!)
- Twitter is a great place to include links to your site, although you might want to use them as ow.ly links so you can reduce the number of characters. (Google the term “ow.ly links” for an explanation if you are unfamiliar.)
- Use Instagram to drive traffic from photos to your site. Be sure to completely fill out the online profile to close the loop from your photos back to your website.
Nancy Marshall Communications Twitter page. Follow us @NMCMaine!
- LinkedIn is a great place to establish yourself as an expert, and to make important professional connections. You can list your Web address right in your LinkedIn profile.
- Event sponsorship allows you to create banners and give branded giveaways promoting your business name and Web address to a targeted audience. Consider a business-to-business trade show, an arts performance, a sporting event, or even the walls at your local Major League—or even Little League—baseball stadium. Align the sponsorship with your targeted audience.
- Charitable donations position you as a responsible and philanthropic neighbor. When you make a donation, the charity will help you promote your business in their event programs, their annual giving guides or in thank-you speeches at their annual meetings. We work with the Maine Children’s Home for Little Wanderers in Waterville, Maine as a client, and I donate to them throughout the year. They are sure to promote my URL, www.marshallpr.com, whenever possible.
- If you are in the business of building websites for others, be sure to include a link back to your own website at the bottom of the home page. We build websites for businesses and nonprofits of all kinds, and we always embed a link on the home page of every one.
- Put your Web address on your clothing. Logoed clothing is a great way to build your wardrobe, whether it’s on the front of a golf shirt, a hoodie sweatshirt, a baseball cap or a ski hat. Give a fleece vest emblazoned with your logo and URL to all your employees. They will wear it with pride and promote your Web address everywhere they go.
- Ask the CEO of your company to write an article (or offer to ghostwrite for him or her) to post on a blog, or submit to the local newspaper or business journal. If you’re the CEO, try to make this a regular practice. Be sure to include a bio at the end of the article with a link to your website. Post the article on your own company’s blog too, because it will be rich in keywords.
- Create infographics and post them on social media sites. Infographics are all the rage right now as an easy, graphical way to explain a concept. You will need a professional graphic designer to create them, and you can either hire a designer to serve on your staff or outsource to a freelancer. There are freelancers available online through sites like 99designs.com that can create infographics cost effectively. People are more likely to share infographics than other types of content through social networks. Be sure to include your website address and company name in the infographic and post it on your website, as well as sharing it on Facebook, Pinterest and other social networks.
- Network with influencers the old-fashioned way at trade shows, chamber of commerce meetings and conferences. Meet people in person, exchange business cards, then connect with them on social media in order to maintain the relationship until you see them again. The more influential people you link with on LinkedIn, friend on Facebook, or follow on Twitter, the better. They call this practice “pressing the flesh,” and it is, in my opinion, the best possible way to create meaningful and long-lasting relationships.
- Generate links back to your site from websites that have ‘authority,’ such as college and university sites, and governmental sites by figuring out ways to post content or get articles written with links to your site. Google and other search engines consider the ‘authority’ of websites when viewing the links to your site. If a site with a great deal of authority links to your site, that’s like an endorsement of your site, so it’s a good thing.
- Create an e-newsletter and constantly build your list. We publish “The NMC Report” once a month, no matter how busy we are with other commitments. We include tips and techniques that are easily implemented by our readers who are typically small business owners or marketing officers for companies and nonprofits. We make it easy to sign up for the e-newsletter on our website and we are constantly gathering names at trade shows and conferences. This list is valuable to our business because these are people who don’t mind having us market ourselves to them. Every single time we send out an e-newsletter, we see a spike in our Web traffic because we include links throughout the e-news back to our website. We use MailChimp but we also recommend Constant Contact.
- Share your PowerPoint presentations and other slide decks to sites like Slideshare and Scribd. This is a fantastic way to position yourself or someone from your organization as an expert and to generate a quality link back to your website.
- Build a rock-solid reputation to generate word of mouth. The #1 absolute best way to drive traffic to your website is to do great work so people will refer you to others. This is, by far, the most powerful form of marketing and public relations.
2010 Called – They Want Their Website Back
NMC Interactive Marketing Manager, Matt Rideout
Does it seem too soon to say something like that? It’s not. The truth is, mobile devices have completely changed the Web landscape over the last couple of years. Mobile searches have grown 4x since 2010. More people are ditching their laptops and are using smaller tablets or large smart phones for a lot of their Web browsing now.
Are you trying to drive traffic to your website using social media platforms like Facebook? Did you know that Facebook’s mobile users grew by 50% to over 500 million in 2012? It’s likely that any links you post to Facebook will be viewed on a mobile device.
So far in 2013, NMC’s clients have regularly received 25% – 30% of their traffic from mobile devices. In 2012 we were saying 15% – 20%. In 2011 it was less than 10%.
Full desktop for Summit Natural Gas of Maine.
The problem is, desktop websites just do not display properly on phones. People need to “pinch and zoom” just to read small areas of text. They have to pan when lines of text don’t break within the limits of the screen. Buttons are hard to click, drop down menus do not work, and visitors become frustrated.
If your website is not mobile friendly, your business is literally leaking money. Customers are hitting their phone’s back button and trying elsewhere because they can’t make it through your website without unnecessary effort (it’s like making the entrance to your store into an obstacle course).
This is why NMC is now making all new websites completely responsive. Responsive websites automatically resize and rearrange content and menus according to the size of the screen that the user is viewing the site on. This makes it so that on small touch screens, everything becomes navigable with just a thumb and content is organized much like a mobile app. On larger tablet screens, everything works perfectly through touch with more content filling the entire screen area, and on desktop screens, users get a view that is optimized for a keyboard, mouse, and large viewing area.
Tablet display for Summit Natural Gas of Maine.
To see a responsive website in action, head over to one of NMC’s latest creations at http://SummitNaturalGasMaine.com. Check it out on your smart phone, tablet, and desktop. All of the same information is accessible to everyone, but rearranged and presented differently depending on the screen size. Using Google Chrome, you can watch this transformation live by dragging your screen width from full screen to narrow to see how elements of the page reposition and resize themselves. Watch as it immediately responds to changes in screen size. This website was building using responsive (mobile friendly) technology on the Drupal platform. Our client can easily upload and add new content themselves once, and the system will automatically adapt it to any screen size without any extra work.
To learn more about what responsive Web technology can do for your business, feel free to come see NMC, the mobile marketing experts.
Article by NMC Interactive Marketing Manager, Matt Rideout
Advocacy for Predictive ROI
Nancy Marshall, principal of Nancy Marshall Communications
This is Nancy….welcome to the blog and welcome springtime!
I was invited to speak about economic development marketing to the Broadband Capacity Task Force at the State Capitol on Thursday, March 15, 2013. I shared the power of “Predictive ROI,” which is a patent-pending process created by author and Web marketing expert Stephen Woessner who is one of my agency’s strategic partners. Predictive ROI allows website owners to predict the return on investment of their marketing expenditure by creating a sales funnel on their site, and understanding how many visitors it takes to convert to a sale.
I talked about our own process to create a marketing communications plan collaboratively with a client, which we call The Marshall Plan™ and explained that having a strategic plan for a website allows a business to exponentially increase traffic and convert website visitors into sales.
Chuck Lawton of Planning Decisions introduced me to the Broadband Commission as a leader in Maine who has fully embraced the power of the Internet in public relations and marketing.
Planning Decisions Chief Economist, Chuck Lawton.
The Task Force’s job is to recommend regulatory, investment, and best practice strategies for expanding the availability and use of high-speed Internet in rural Maine. The Broadband Capacity Building Task Force examines current practices in the fields of health care, education, and economic development; identifies obstacles to greater use; and recommends policies for change.
The Task Force is staffed by Planning Decisions. It operates with funding support from the ConnectME Authority, recipient of a grant from the National Telecommunications and Information Authority (NTIA) under the American Recovery and Reinvestment Act of 2009. The ConnectME Authority is a Maine government component unit established by the State of Maine legislature in 2006 to facilitate universal availability of broadband service and increase the adoption and use of that service among Maine individuals, businesses, and public organizations.
Thomas College Featured on MPBN
Mike Dacri, account coordinator at NMC
Hi, Mike here.
I don’t need to tell you but college is expensive and tuition seems to go up and up all the time! We recently got the opportunity to work on a project with Thomas College, which is working to make college more affordable for their students.
On Thursday, March 14, 2013 Thomas College was featured on “Maine Watch with Jennifer Rooks” on MPBN. Interviews were conducted with Thomas College President Laurie Lachance, Board Co-Chair Conrad Ayotte and students Sarah Marckoon and Jacob Darveau about Thomas’ tuition freeze, Guaranteed Jobs Placement Program, and how Thomas is working to make college more affordable for its students. Check out the video below. The story about Thomas starts at 6:20.
Great job, Thomas!
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