The official blog of Nancy Marshall Communications
offering tips, techniques, and thoughts from Maine's PR Maven, Nancy Marshall

 

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Wednesday Witty Wisdom

How To Connect Your YouTube and Google+ Pages

You can link your Google+ page to your business’s YouTube channel to gain advanced channel management features. You will be able to let multiple people manage your YouTube channel, as well as manage multiple YouTube channels from a single login. No more sharing passwords to personal Google accounts, or setting up fake Google accounts just for YouTube!

Here are instructions for linking Google+ to YouTube. You must already have a Google+ page set up for your business, and the Gmail login you use to access YouTube must be an administrator of the Google+ page.

1.) In YouTube, under account settings, click the “advanced” link

2.) Click the blue button that says “Connect with a Google+ page”

3.) You will be presented with a few options for what you can connect your YouTube channel to. Select your YouTube channel from the list and click next. Follow the additional instructions and your YouTube channel will be linked to your Google+ page.

4.) Now any of your Google+ page managers will be able to manage your YouTube account. When they log in to YouTube, they can use the “switch account” feature to select the Google+ page and the connected YouTube channel.

Contributed by Matthew Rideout, NMC Interactive Marketing Manager

 

Should You Trade Google Alerts For Newsle?

NMC Account Executive Anna McDermott

Newsle is yet another of the latest social media platforms that is trending right now and the intrepid folks at NMC are here to tell you whether or not you should pay any attention to it. You should. It’s pretty cool and you really don’t have to do anything with it other than sign in. Newsle will then track your friends and email you as soon as they’re in the news (Newsle = news + people).

It’s an easy way to monitor your own brand and the brands of your friends and clients, and its algorithm for finding your contacts in the news is pretty brilliant – people think it’s far more accurate than having a Google alert.

When I signed in, I linked my Gmail, Facebook and LinkedIn accounts to my Newsle profile and instantly anyone I’m connected to who has been in the news in the last few years showed up on my Home screen with links to the articles. You can also follow anyone on Newsle – like the President or Justin Bieber.

You can choose how often Newsle emails you with updates (1-7 days per week) and whenever your friends are in the news, you’ll know. The more someone is in the news, the higher their Newsle rank is – Barack Obama has a 94, our own Nancy Marshall has a 28. Because your rank is dependent on the prominence of the news source you are in and how often you are in the news, your number could be seen as a positive or negative, so I wouldn’t necessarily place too much importance on it.

Go ahead, sign up for Newsle – you may find it replaces many of your Google alerts and its interface is really pleasant to use.

Contributed by: Anna McDermott

 

Using Social Media Channels to Help Journalists Do Their Jobs

NMC Account Executive Kevin Gove

The go-to methods for providing journalists with story ideas or story sources have changed with the times. First, there was the phone. Then, e-mail arrived and made a journalist’s inbox forever cluttered. And now, with the ability of media to Tweet or post a call for ideas or sources that can instantly be seen by thousands of eyeballs, social media channels are becoming effective and helpful avenues for reaching out to help journalists do their jobs.

Using social media to pitch stories isn’t a trend. Pitching is personal, and knowing how a media contact prefers to receive a pitch should be your first objective. But, for those who want to test the story-sharing power of Twitter, Facebook or LinkedIn here are some tips for pitching media through social channels.

Pitch to Those Who Want Pitches: It’s best to e-mail or call a media contact to find out if it’s OK to pitch them through social media. Some people say in their Twitter profile or LinkedIn profile that they welcome or don’t welcome pitches. You may be surprised at how many are OK with it. Use Twitter search to find people who are “writing a column,” “writing a story” or “need sources.” And, Like the Facebook pages of local and national TV news stations, newspapers, magazines and news websites to see their “We want to hear your story” posts and other calls for story ideas or sources.

Tell How the Story Will Benefit the Audience: Even with an abbreviated pitch, it’s important to share how the story will touch its audience. If you have an idea that will save people money, improve their health, or bring about world peace, say exactly that and not something like, “Hey, I have an awesome story idea for you.” Use numbers and statistics to get your point across quickly and effectively.

Provide a Link to More (Helpful) Information: It’s important to be detailed in a social pitch, especially if adding a link improves your pitch. If your pitch is about a person, provide a link to a full bio or a video that demonstrates what makes them story-worthy. Giving a link to the homepage of a business website or to a 127-page report someone co-authored isn’t helpful or enticing.

Don’t Forget to Follow Up: If your response to a call for a story idea or a source doesn’t get answered right away, follow up with a direct message, or make a phone call. The worst pitch is the one that ends without any conversation (written or verbal) with the media contact. Most people appreciate some kind of follow-up, and it’s beneficial even if all you find out is that the person is on vacation or just really busy.

A Twitter search for “writing a story” will show you results similar to these.

Take a closer look at your media contacts on social channels to find out you are missing opportunities to share stories and get media coverage for clients.

 
By Kevin Gove, Account Executive

The Value of a Strategic Marketing Communications Plan

Marketing can be expensive, especially if you have no idea where it’s taking you or what you are getting in return for your investment.

I’ve seen way too many companies and organizations flying by the seat of their pants when it comes to their marketing. They tend to do the same things they’ve always done, like advertise in the Yellow Pages or sponsor the local Little League team, in the hopes that these things will get them the results they’re after.

You’ve heard the definition of insanity, right?  It’s doing the same thing over and over again expecting to get a different result. Does your company’s marketing program fit this definition? I hope not.

When it comes to nailing down specific, measurable goals that will direct a marketing effort, most organizations don’t even know what kind of results they want. Just hoping to create more business is not specific enough. For the past 14 years, my agency has been developing strategic marketing communications plans, branded The Marshall Plan™, to help our clients develop attainable marketing goals and the tools needed to successfully achieve them. Over the years, we have developed plans for many different industry sectors, including non-profit, information technology, banking, government, legal, tourism, academia, economic development, and more.

We’ve witnessed some amazing results with these plans for numerous reasons, namely:

  • The three-month process brings together the key stakeholders of an organization (management team, board of directors, front-line staff people) to work together with NMC to carefully define their goals, determine their realistic marketing budget and decide what resources can be allocated to achieving the goals. For many organizations, having an outside agency impose this process is exactly what they need to make crucial decisions that will guide the organization into the future.
  • The process starts with a three-hour Discovery Meeting during which the NMC team guides stakeholders through a thoughtful discussion about goals, strategy, tactics and resources.
  • Having goals that are specific, measurable, attainable, realistic and timely is just plain SMART.  The Marshall Plan™ process includes SMART goal setting.
  • The process also includes a thorough competitive analysis, SWOT analysis (Strengths, Weaknesses, Opportunities and Threats), and analysis of what has and has not worked in the past.
  • A detailed list of tactics (social media, website restructuring, media relations, marketing, advertising, public outreach, sales, and more) designed to reach specific goals is created and vetted by the group during a mid-term review meeting.
  • During the final four to six weeks of the process, NMC finalizes the tactics based on feedback received at the mid-term meeting and develops a timeline, budget, measurement dashboards and a variety of marketing tools such as media lists, press release templates, and stakeholder contact lists that will enable our client to hit the ground running when it comes to implementation.
  • The final meeting is a time to review the plan, celebrate the accomplishments and make some big decisions about next steps. Every plan is designed so it can be either implemented by NMC, the organization itself, or another agency.

 

Nancy Marshall, principal of Nancy Marshall Communications

The Marshall Plan™ ensures your marketing dollars will be well invested rather than just spent. It serves as a highly detailed road map toward successful growth for any business or nonprofit.  In the 14 years we’ve been creating Marshall Plans™, we have seen organizations totally embrace the process and the opportunity to improve their marketing and communications.

It is extremely rewarding for me as an agency owner to work with a client on one of these plans which, if fully utilized, offer guaranteed success in helping an organization grow and prosper.

Zaarly: Bringing Local Storefronts Online

Founders of Zaarly (L-R) Ian Hunter, Bo Fishback, and Eric Koester. Koester departed in in February.

One of our recent Monday Maine Mavens, Jordan Weymouth Richards, discussed the importance and value of doing what you love each and every day. Zaarly’s three founders, Eric Koester, Bo Fishback and Ian Hunter feel the same way. The business was created in a single weekend two years ago and doesn’t show any sign of slowing down.

When I first moved to New York City in 2008, the biggest question was, where do I live? How do I find a cheap (college student here) apartment in this expensive city? I met a few people who recommended Craigslist and I found my dream place—two-bedroom/two-bathroom with hardwood floors, granite countertops, stainless-steel appliances, full dining and living room for a mere $1,650/month in a nice Harlem neighborhood and two blocks from the A train.

It seems like a dream, right? Well, for me it was, but when I recommended it to a friend last year it seemed deals were hard to find and scams were heavily abundant. Enter Zaarly—a site that brings e-commerce to a new level by allowing the seller to create a virtual storefront, complete with product descriptions, a profile picture and comments—the model is remarkably similar to a social media site for your business/services.

Your virtual storefront works like a social media site. Profile picture? Check. Comments? Check. Creativity is welcomed from a company that claims, “Rules for Work. We do not have these.”

Co-founder and CEO of Zaarly, Bo Fishback says, “Craigslist built a great first version of how to use the Web to make local economies work a little better. It’s coming on 20 years since Craigslist was started and it is unchanged at a time when technology is changing faster than it’s ever changed before—I just had a super simple idea about how to create a hyper-local marketplace.”

It all began at Startup Weekendin February 2011. Two of the founders, Bo Fishback and Eric Koester were inspired by personal pet peeves and/or inconveniences. The third founder, Ian Hunter, had been thinking of a similar idea, virtual garage sales—how can you create the sale without actually having to go to the sale? They pitched their idea and Ashton Kutcher just happened to be one of the judges that evening and loved it. He funded the project with $14 million.

All three guys quit their jobs, went all in, and in a mere two years they have grown their idea into a million-dollar brand, boasting 100,000 registered users, 200 cities, 30 employees, 15,000 unique monthly listings, and $6 million worth of posted transactions.

The idea is that they introduce you to local business people who are passionate about what they do—Zaarly helps you meet people within your community, and those relationships and core connections are the key to their business model. Their website tells you to reclaim your local economy, stating that buying local means investing in your community’s future.

On their blog, Fishback tells the story of how much he loves picnics and how happy he was with a fulfilled picnic request he posted on Zaarly. Bo and his wife, son and dog enjoyed a relaxing two hours provided by “a third-grade teacher during the day, but a picnic wizard by night (and weekends),” who made the experience the best picnic of his life. Former Zaarly Chief Operating Office Eric Koester tells a similar story about a bride who had a DJ cancel the day of her wedding. She posted on Zaarly and within a few hours she had a new DJ booked and the crisis was resolved.

In honor of Zaarly’s goal of bringing people and businesses together, their team page makes it easy for you to ‘meet’ them.

Fishback says, “We help people get paid to do what they love—it’s amazing when you talk to these sellers and they come up with amazing things. We’re just welcoming the sellers into this marketplace; we did not have to invent the world of trust and safety in peer to peer marketplaces—we just get to improve on it.”

An improvement to that system came in February when they decided to leave their peer-to-peer model and approach it from the merchant perspective. Storefronts were born, and similar to Etsy and Shopify, they allow businesses to successfully market their products to customers, receive orders and confirm details.

Fishback says this was a difficult decision, but necessary based on the metrics of their original marketplace. He says that being a startup comes with uncertainty from the market saying, “If you don’t know if there are any fish in the pond, or what kind of fish are there, why would you fish?” Their new model establishes the sellers and on average their sellers are making between $1,500 and $2,000 per month, with some reaching between $6,000 and $7,000 each month.

So how can Zaarly help your business? Here in Maine, we are lucky to have an abundance of ‘Mom and Pop’ stores that not only exist, but are doing exceedingly well. We also have a variety of downtown alliances and organizations that are all about promoting local businesses, farmer’s markets and more.

Zaarly helps connect these businesses and people, promoting local prosperity. They are currently represented in San Francisco, New York, Seattle, Kansas City and Los Angeles, and are always looking to expand their markets.

Check out Zaarly and sign up for a free account today. If you’re looking for great ideas for your business then I suggest you follow their awesome founders on Twitter @ianhunter, @bowman, @erickoester.

 

Contributed by Erika Bush

NMC Participates in Unveiling of New Brand for America’s Newest City: Sanford

On Tuesday, May 7th, Nancy Marshall and Renée Black participated in the launch celebration for the new branding developed for America’s newest city, the city of Sanford, Maine.

Through a strategic process, NMC worked with the Economic Growth Council of Sanford, as well as residents and business leaders to develop a brand that would help fuel economic growth. Nancy and Renee are pictured below with the new Sanford logo on the side of one of Sanford’s fire trucks.

NMC Principal Nancy Marshall and NMC Account Executive Renée Black.

The artwork signifies forward movement, energy and the shape of the Mousam River that runs through the city. The tagline, “Explore. Create. Grow.” signifies the depth of natural, human, and historical resources available to explore in Sanford, as well as the opportunities that can be explored for the future. The word ‘Create’ signifies all that can be created through economic development, education, the arts and recreation. ‘Grow’ signifies the growth potential while living, working and playing in Sanford.

Sanford’s Director of Economic Development Jim Nimon and Commissioner of Economic and Community Development George Gervais are pictured below with Nancy, as they celebrated the successful launch of the new brand. Commissioner Gervais congratulated Sanford for taking the initiative to brand itself and said he will encourage other municipalities statewide to undergo the same process. He said that branding will help with the important process of marketing municipalities for economic growth.

NMC Principal Nancy Marshall with Sanford Director of Economic Development Jim Nimon and Commissioner of Economic and Community Development George Gervais.

The energy and sense of shared purpose was felt throughout the festive celebration, as nearly 100 residents, students, business leaders and municipal employees joined together to celebrate the new branding created for the city by NMC.
It was truly a great day!

Using Google AdWords to Attract Customers to Your Business

Hi, Erika here!

You’re bored on a Friday night and looking for something to do when a friend suggests that you guys grab a bite to eat and go see a movie. You say, “Sure, but I want try something new.” You both agree on pizza, so you Google search local pizza place Augusta Maine and you get this:

Local businesses Whipper’s, College Carryout and Pizza Stone make up the top results of the search. Where would your business be?

Chances are, you’re going to pick one of the places on this page—and there is an even better chance that it will be one of the first three or four listings.

So, how do you make sure that your business is near the top?

A search engine marketing system, such as Google AdWords, certainly helps!

NMC Interactive Marketing Manager Matt Rideout has recently received his AdWords Certification through Google’s AdWords Certification Program. The certification required training in complex marketing systems along with multiple tests, and Rideout says, “The certification lets our customers know that we are fully taking advantage of everything the AdWords marketing channel has to offer. Ultimately, it shows our dedication to ensuring our clients receive the best online advertising possible from NMC.”

NMC Principal Nancy Marshall adds, “Matt’s Google AdWords Certification adds one more area of expertise we can offer to our clients that will help them connect their marketing messages with their target audiences.”

So how does Google AdWords work?

  • Keywords are the key to a successful campaign. Think like a potential customer—if they had never been to your business how might they find you?
    • Pizza place:  thin crust pizza Augusta Maine, pizza delivery Augusta Maine, pizza places in Augusta Maine open late, etc.
    • Gym:  gym open late in Augusta Maine, Augusta Maine gym with tanning, Augusta Maine trial gym membership, etc.
  • You decide how much you spend by setting a daily budget that is comfortable for you, and you can change it at any time—you are never locked into a contract.
  • You only pay for results (cost-per-click), which means that you never pay for your ad to be displayed, but only when someone actually clicks on your ad and is redirected to your site and/or landing page.
  • Relevance means more business—the more relevant your ads and keywords are to the demographic, the higher your Quality Score. The higher your Quality Score, the higher up your position will be on a Google search.

NMC Interactive Marketing Manager Matt Rideout, who recently received his Google AdWords Certification.

As mentioned earlier in this article, the higher your position on the search results page, the more likely you are to be chosen. The more people click on your ads, the lower your cost-per-click will be!

The team here at NMC sets up cost-per-click systems that allow us to measure return on investment (ROI) so that our customers know they are generating a profit with their campaigns.

Contact us today to see how the NMC team can help your business reach the coveted #1 search result spot with $100 in free AdWords advertising.

Google Yourself!

Nancy Marshall, principal of Nancy Marshall Communications

7 Ways to Make Yourself More Findable

If someone entered your name into Google, what would they find?  Or, if they can’t remember your name, but they remember what you do, and enter some descriptive key words, will they be able to find you?

It’s a good idea to Google yourself to see what comes up! (Make sure you log out of your own Google account so the results aren’t skewed.) There may be other people who have the same name as you.  If you create a personal branding strategy to make sure that all of your online information is up to date and filled with the keywords that describe you and what you do, people will be more likely to find you and not others.

Here are my 7 tips to make sure you are findable:

  • Be sure your LinkedIn profile is up to date and filled with the keywords people might be using to find you.
  • Have you thought of creating a personal website?  Try to secure the URL for your own name, and then create a website all about you. This will definitely help you become more findable.
  • If you have a website for your business, or better yet, a personal website, make sure your biography is updated and also filled with the proper keywords.
  • If there have been stories in the media about you, then you will be more findable. Perhaps you’ve recently received an award or a promotion and you sent a news item to the newspaper. That kind of information will also come up in a Google search.
  • You can position yourself as an expert by pitching the media to do a story about your area of expertise. Or you can write an opinion column and submit it to the editorial page of your local newspaper. The more you can stand out from others by getting news coverage for your particular area of expertise, the better.
  • Speaking engagements are a great way for you to establish yourself as an expert and gain media coverage.  I speak at numerous chamber meetings and  annual meetings of professional organizations to get exposure with new audiences as well as attract television , radio and newspaper coverage.

Google now offers “Google Profiles.”  Here’s a link to mine: https://plus.google.com/115192809753549645135/posts. If you haven’t created a Google profile for yourself, now’s the time to do it.

The results that come up when you Google search Maine PR Maven, a term associated with the Nancy Marshall Communications brand.

All the inbound links that you generate to your website will help optimize your name so Google will be able to help people find you more easily.

United We Tweet

NMC Account Assistant, Erika Bush

“Maine Olympian Joan Benoit Samuelson is running in today’s Boston Marathon, marking the 30th anniversary of her record-breaking win in 1983…” plays on the local radio station on my drive into work.

Marathon Monday!

I joked with my Mom on the ride in about Maine and Massachusetts having their own holiday, and later in the office explained why Patriot’s Day is a big deal—reminiscing on the reenactments of the Battles of Lexington and Concord that I attended as a kid each April vacation.

Being the huge fan of social media that I am, I kept dibs on the marathon via Twitter most of the day and I was happy to hear that Samuelson had finished the marathon within 30 minutes of her original pace—newsworthy, I thought. However, we all know how the day ended.

The marathon bombings in Boston on Monday marked the first incident of their kind in the new age of social media and exemplified the crucial role social media plays in a time of crisis.

Breaking news and support were expressed using the #BostonMarathon and #PrayForBoston hash-tags.

Twitter stole the show, breaking the news to me when a single Tweet, “Explosion at the finish line rocks the Boston Marathon,” appeared in my stream. Then on Facebook, our local news affiliate posted a similar status update as a developing story.

Within minutes a hashtag had been created, #bostonmarathon, for people to track the latest updates, and reporters began using it as a way to rebuke false stories and to give the public news as it happened. Within 30 minutes, support began pouring in from around the country and world using #prayforboston.

In the midst of the chaos PR professionals and various CEOs suggested that any prescheduled Tweets be canceled, and that the focus should be on the victims and their families. No more business for the remainder of the day.

Former Bostonians and other influencers reached out with messages of support.

Meanwhile, Google simultaneously launched Google Person Finder for the Boston Marathon while the Red Cross promoted their Safe and Well site to help reunite and connect family members to marathon participants.

Newscasters everywhere began to ask people to not call each other, but rather to text, update a Facebook status or even Tweet their loved ones to let them know they were OK. Law enforcement also embraced social media, asking for people to send any and all images they had from the finish line via text, Facebook and Tweet as a way to gather evidence.

Within a few hours Twitter began to fill with nods to random acts of kindness. Bostonians were offering meals to runners and opening their homes to strangers, and humanity was shown through posts using the #bostonhelp hashtag. Restaurants offered free meals and hotels offered free stays—Brooklyn Academy of Music displayed their love for Boston, projecting a Martin Luther King quote, “Darkness cannot drive out darkness, only light can do that,” on the side of a campus building.

Looking for a place to crash? Hungry? #bostonhelp is a great resource.

This support continued well into Tuesday when the Chicago Tribune posted an advertisement bringing the two cities together; various states also showed their support by creating banners and images to convey a united front of love and support for the Boston community.

Even the longstanding rivalry between the Red Sox and the Yankees ceased to exist when the Yankees announced via Twitter that they had put up a sign on their stadium stating, “United We Stand,” with the Yankees and Red Sox emblem on either side. They continued to honor Boston on Tuesday night with a moment of silence, and by playing Neil Diamond’s “Sweet Caroline” at the end of the third, a treasured tradition at Fenway Park.

While the whole story is still unknown, and many of the details are still developing, the message is clear—social media connects us all. Twitter was a shining star in light of Monday’s horrific events, and three hashtags were able to provide information and support to a city and country in need.

Contributed by Erika Bush

 

 

All of us at Nancy Marshall Communications are profoundly saddened by tragedy that took place on Monday. Our hearts go out to the families of those whose lives were lost, as well as those whose bodies were maimed and injured. We are in awe of the way city officials, residents and visitors came together to support one another, especially emergency and medical personnel. As much as an event like this is unimaginably horrible, it also brings out the best of our collective humanity in its aftermath. May this kind of senseless violence and tragedy never happen again.

—Nancy Marshall, Principal, Nancy Marshall Communications